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The Complaints Team noted that withdrawals might take time due to KYC verification or high request volumes. After extending the response time for further communication, the team ultimately closed the complaint due to the player’s lack of response. The player from Ontario had requested a withdrawal prior to submitting this complaint. The player was informed that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volumes. The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint.
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